1. Introduction
This Privacy Policy (“Policy”) explains how Finix Communication LLC, doing business as Finix Connect("Finix Connect", “we”, “our”, “us”), collects, processes, and protects your personal information when you use our website (“Site”) and services (“Services”).
By accessing or using Finix Connect, you (“User,” “you,” “your”) consent to the terms outlined in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue the use of our website and services immediately.
For questions or concerns about this Privacy Policy, contact us:
Email: support@finixconnect.com
Mail: Finix Communication LLC, 1020 S California St, San Gabriel, California, 91776.
2. Information We Collect
We collect two types of information:
A. Personal Information (Provided by Users)
When using Finix Connect, you may provide:
- ✔ Zip Code (for location-based service comparisons)
- ✔ Phone Number (if you contact our agents or request assistance)
- ✔ Service Preferences (e.g., preferred providers or plan types)
- ✔ Email Address (if you opt into updates or promotions)
In some cases, we may request additional details, such as your full address, to improve service availability checks.
B. Non-Personal Information (Collected Automatically)
When you visit our Site, we collect non-identifiable data via tracking technologies, including:
- ✔ IP Address
- ✔ Device Type & Browser Information
- ✔ Operating System
- ✔ User Behavior & Interaction Data (e.g., pages visited, time spent on the site)
These help us optimize website functionality and user experience.
3. How We Use Your Information
We collect information to:
- ✔ Provide & Improve Our Services – To offer accurate plan comparisons and ensure a smooth experience
- ✔ Process Service Inquiries – To help you explore and sign up for internet, TV, and phone plans with trusted providers
- ✔ Enhance User Experience – Using analytics to optimize website performance and improve service recommendations
- ✔ Communicate with You – Responding to inquiries, providing updates, or sending promotional offers (only with your consent)
- ✔ Prevent Fraud & Maintain Security – Monitoring activity for unauthorized or suspicious behavior
4. How We Share Your Information
We do not sell personal information to third parties. However, we may share user data in the following cases:
A. Service Providers (To Facilitate Sign-Ups)
If you choose to proceed with a provider through Finix Connect, we may share necessary details (such as zip code and preferences) to facilitate a smooth signup process.
B. Affiliate Partners (For Commission-Based Referrals)
We may earn a commission when users sign up through our platform. This does not impact our rankings or listings.
C. Legal & Compliance Requirements
We may disclose user data if:
- ✔ Legally required (e.g., subpoenas, regulatory compliance)
- ✔ Needed to prevent fraud or security risks
- ✔ Necessary to protect user rights or enforce our Terms & Conditions
5. Cookies & Tracking Technologies
We use cookies and similar tracking tools to enhance your experience. These technologies help us:
- ✔ Analyze website performance (via tools like Google Analytics)
- ✔ Monitor and optimize our marketing campaigns
- ✔ Deliver relevant content and ads
Your Control Over Cookies
You can disable cookies through your browser settings. However, doing so may impact some features of our website.
6. Data Security
We use industry-standard security measures to protect your data, including:
- ✔ Encryption & Secure Transmission
- ✔ Firewalls & Access Restrictions
- ✔ Regular Security Audits & Compliance Checks
While we follow best practices, no online system is 100% secure. By using our platform, you acknowledge that data transmission over the internet carries inherent risks.
7. Third-Party Links & External Websites
Finix Connect contains links to third-party websites, including provider sign-up pages.
- ✔ Once you leave our Site, we are not responsible for the privacy practices, security, or content of external websites
- ✔ Users should review third-party privacy policies before submitting personal data on external sites
- ✔ In case of a provider data breach, Finix Connect is not responsible for any resulting issues
8. California Privacy Rights (CCPA) & U.S. Compliance
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- ✔ Right to Know – Request details about the data we collect and how it's used
- ✔ Right to Delete – Ask us to delete personal data we have collected from you
- ✔ Right to Opt-Out – We do not sell user data, but if this changes, you can opt-out
To exercise these rights, email us at support@finixconnect.com.
9. Compliance with U.S. Laws
Finix Connect follows all applicable U.S. consumer protection and privacy laws, including:
- ✔ Telephone Consumer Protection Act (TCPA): We only contact users with consent and provide opt-out options
- ✔ Federal Trade Commission (FTC) Guidelines: We ensure transparent data collection and fair marketing practices
- ✔ California Online Privacy Protection Act (CalOPPA): We disclose how user data is collected and used
- ✔ Children’s Online Privacy Protection Act (COPPA): Finix Connect does not collect data from users under 13 years old
We regularly review and update our policies to maintain compliance with new regulations.
10. Changes to This Privacy Policy
Finix Connect reserves the right to update this Privacy Policy as our services evolve.
Why We Might Update This Policy:
- Expanding provider partnerships
- Legal & compliance updates
- Enhancements to our services or data practices
11. Contact Us
For questions about this Privacy Policy or to exercise your rights under CCPA:
Email: support@finixconnect.com
Mail: Finix Communication LLC, 1020 S California St, San Gabriel, California, 91776.