Privacy Policy

1. Introduction

The purpose of this Privacy Policy (“Privacy Policy” or “Privacy Notice”) is to explain how Finix Communication LLC, doing business as Finix Connect("Finix Connect", “we”, “our”, “us”), collects, manages, and uses personal information gathered from users of this website (“Site”). This includes individuals who contact our customer support, fill out forms, sign up for services, or interact with our sales agents (“you”, “your”). By using our site, you agree to the terms outlined in this policy. If you do not agree with any part of this Privacy Policy, please discontinue the use of our services immediately. We are committed to safeguarding your privacy and ensuring the proper use of your information. If you have any questions or concerns about this Privacy Notice or our practices, please contact us via email at support@finixconnect.com or by mail at Finix Communication LLC, 1020 S California St, San Gabriel, California, 91776.

2. Information We Collect

We collect two types of information:

• Personal Information: This includes the details you provide directly, such as your zip code, phone number, and the service providers you are interested in or prioritize when you use our comparison services. In the future, as our platform evolves to better serve you, we may request additional information like your full address to enhance the accuracy of our service comparisons.
• Non-Personal Information: This includes data collected automatically, such as your IP address, browser type, operating system, and usage patterns through cookies and other tracking technologies. This will help us optimize the user experience and improve the functionality of our website.

3. How We Use Your Information

We use the information we collect to:

• Personalize Service Comparisons: We tailor recommendations based on your location, preferences, and the providers you're interested in.
• Improve Website Performance: Using data like IP addresses and browser type, we work to enhance the functionality and user experience of our website.
• Provide Customer Support: Our team uses the information to assist you in choosing the right package and signing up with providers, ensuring you get the best deals available.

4. Sharing Your Information

We may share your personal information with the following parties to provide you with better service:

• Service Providers: We share your details with internet and cable providers to help you sign up for the package you've chosen. This ensures a smooth sign-up process and helps you get connected faster.
• Affiliate Partners: Since we operate on a commission-based model, we may earn a commission when you sign up through our site. This comes at no additional cost to you, and it helps us continue providing comparison services for free.
• Legal Requirements: In cases where we're legally required to do so, or to prevent fraud and protect the security of our users, we may share your information with law enforcement or other regulatory bodies.

5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your experience on our website. These technologies help us understand user behavior, analyze site performance, and deliver relevant content. We also use tracking tools like Google Analytics and other services to monitor site traffic and measure the effectiveness of our marketing campaigns. This will help us improve our services and ensure our marketing efforts reach the right audience.

You can control cookies through your browser settings; however, disabling them may impact some features and functionality of the website.

6. Data Security

We take data security very seriously and implement industry-standard security measures to protect your personal information. We follow best practices recommended by reputable organizations to ensure that we are safeguarding customer data effectively. However, no method of transmission over the internet is 100% secure, and while we strive to protect your information, you provide your data at your own risk.

7. Third-Party Links

Our site contains links to third-party websites, including our affiliated service providers. Once you leave Finix Connect, we are not responsible for the privacy practices, security, or content of those external sites. Please review their privacy policies to understand how your data is handled.

We partner with reputable providers in the USA who also follow best practices for securely using customer data. However, in the event of a data breach on their platform, Finix Connect is not responsible for any issues arising from their security lapses.

8. California Privacy Rights (CCPA) and U.S. Compliance

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), which include:

• Right to Know: You can request details about the personal information we collect, use, and share.
• Right to Delete: You can request that we delete any personal data we’ve collected from you.
• Right to Opt-Out: While we do not sell personal information, you have the right to opt-out of the sale of your personal data should this practice change.

To exercise these rights, please contact us at support@finixconnect.com.

9. Compliance with U.S. Laws

In addition to the CCPA, Finix Connect adheres to several important U.S. privacy and consumer protection laws:

• Telephone Consumer Protection Act (TCPA): We comply with the TCPA, which governs how businesses communicate with consumers via phone calls, SMS, and other forms of telecommunication, ensuring you are not contacted without consent.
• Federal Trade Commission (FTC) Guidelines: We follow FTC regulations to ensure fair and transparent business practices, especially regarding how we collect and use your personal information.
• General Privacy Laws: We also comply with broader privacy laws, including the California Online Privacy Protection Act (CalOPPA) and Children's Online Privacy Protection Act (COPPA), to protect your data and privacy.

Finix Connect is committed to maintaining compliance with these laws to ensure your personal information is handled securely and responsibly.

10. Changes to This Privacy Policy

As our business grows and our services evolve, we may update this Privacy Policy to reflect those changes. We encourage you to check this page periodically to stay informed about any updates. Your continued use of Finix Connect after changes are made signifies your acceptance of the revised policy. If you do not agree with any updates, please discontinue use of our services.